Cognito Forms experienced a major incident on February 6, 2024 affecting Email, lasting 12h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2024, 01:58 AM UTC
Our engineers have identified an issue with email notifications not being sent starting at 6:25 pm EST. Our engineers are working to resolve the issue.
- monitoring Feb 06, 2024, 05:07 AM UTC
Email notifications should now be sending normally for most customers. We will continue to monitor this incident.
- monitoring Feb 06, 2024, 01:00 PM UTC
Emails that were triggered to be sent from between 6:25 pm to 11:59 pm EST on February 5th are now being delivered. We will continue to monitor the situation. Thanks for you patience.
- resolved Feb 06, 2024, 02:21 PM UTC
Thanks for your patience. Email notifications are sending normally. Email notifications that were not initially sent during the outage time frame have now been sent.