Cognito Forms incident

Exporting Entries and Downloading Files Delay

Minor Resolved View vendor source →

Cognito Forms experienced a minor incident on July 26, 2024, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 04:12 PM UTC
Resolved
Jul 26, 2024, 07:09 PM UTC
Duration
2h 57m
Detected by Pingoru
Jul 26, 2024, 04:12 PM UTC

Update timeline

  1. investigating Jul 26, 2024, 04:12 PM UTC

    Users may experience delays when exporting entries or downloading files from the Entries page. The export or download should be completed and you'll receive an email once this is complete. Our engineers are actively looking into addressing this issue and we'll keep you updated as we know more.

  2. identified Jul 26, 2024, 04:16 PM UTC

    The issue has been identified and a fix is being worked on.

  3. monitoring Jul 26, 2024, 05:54 PM UTC

    Our engineers have released a fix for this and we will continue monitoring.

  4. resolved Jul 26, 2024, 07:09 PM UTC

    This incident has been resolved.