Cognito Forms experienced a critical incident on April 1, 2025 affecting Website and Forms, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 06:40 PM UTC
We are currently investigating reports of an outage affecting the ability for some customers to access our website.
- identified Apr 01, 2025, 06:57 PM UTC
We experienced degraded performance due to an unexpected spike in traffic that impacted server availability. Our team has identified the root cause and is actively working to restore full performance.
- monitoring Apr 01, 2025, 07:13 PM UTC
The issue has been fully resolved, and the website is performing normally. We’re continuing to monitor closely and are reviewing options to prevent similar issues in the future. Thank you for your patience.
- resolved Apr 01, 2025, 07:53 PM UTC
This incident has been resolved. We’ve identified and are implementing safeguards to help prevent similar issues in the future. Thank you for your patience and understanding.