Cognito Forms experienced a major incident on July 14, 2025 affecting Email, lasting 10h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Jul 14, 2025, 02:50 AM UTC
We’ve identified an issue causing email notification delays for a small group of customers and are actively working to restore normal email operations.
- identified Jul 14, 2025, 12:45 PM UTC
We are continuing to work on a fix for this issue. We apologize for the delay and thank you for your patience.
- monitoring Jul 14, 2025, 01:10 PM UTC
We’ve implemented a fix for the email delay issue and are currently monitoring the results to ensure everything is working as expected.
- resolved Jul 14, 2025, 01:39 PM UTC
Notification emails are now sending as normal. All queued emails are being processed and delivered. We appreciate your patience during this time.