CodeTwo incident

[Global] Temporary certificate issue impacting new trial subscriptions

Minor Resolved View vendor source →

CodeTwo experienced a minor incident on May 18, 2025 affecting Onboarding and Onboarding and 1 more component, lasting 7h 43m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2025, 06:02 AM UTC
Resolved
May 18, 2025, 01:46 PM UTC
Duration
7h 43m
Detected by Pingoru
May 18, 2025, 06:02 AM UTC

Affected components

OnboardingOnboardingOnboardingOnboardingOnboardingOnboardingOnboardingOnboardingOnboarding

Update timeline

  1. identified May 18, 2025, 06:02 AM UTC

    There’s a problem with our certificate provider (Sectigo), which is currently unable to create new certificates for some customers trying to start a trial subscription. As a result, new users attempting to sign up for our server-side or combo-mode service won’t be able to complete the setup process until the issue is resolved. All existing subscriptions for existing Customers are unaffected. Signatures are being added as normal. We're monitoring the situation. Our Tech Support team is online - feel free to reach out to them if you have any questions.

  2. monitoring May 18, 2025, 11:42 AM UTC

    The issue seems to be resolved, even though our certificate provider hasn't officially confirmed it yet. Our telemetry shows that all certificates are now being issued correctly. All affected customers should no longer experience any problems. Our Support Team will contact each impacted customer to ensure everything is running smoothly. As always, we will continue to monitor the service 24/7/365.

  3. resolved May 18, 2025, 01:46 PM UTC

    This incident has been resolved.