CodeTwo incident

[Global] Payment processing issues

Minor Resolved View vendor source →

CodeTwo experienced a minor incident on May 13, 2020 affecting Admin Panel (emailsignatures365.codetwo.com) and Admin Panel (emailsignatures365.codetwo.com) and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2020, 11:40 AM UTC
Resolved
May 13, 2020, 01:21 PM UTC
Duration
1h 41m
Detected by Pingoru
May 13, 2020, 11:40 AM UTC

Affected components

Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)

Update timeline

  1. investigating May 13, 2020, 11:40 AM UTC

    Due to technical issues of our payment processing partner, Braintree (a PayPal company), some clients might be unable to purchase new subscriptions or edit existing ones. Automatic renewals of existing subscriptions are not affected. Braintree engineers are currently investigating this issue. You can learn more about the progress here: https://status.braintreepayments.com/ The next update will be provided in 60 minutes or as events warrant. All CodeTwo services are operating normally.

  2. monitoring May 13, 2020, 12:27 PM UTC

    Braintree have implemented a fix and are monitoring the results. We can see the payments are now successfully processed.

  3. resolved May 13, 2020, 01:21 PM UTC

    This incident has been resolved.