CodeTwo experienced a major incident on March 15, 2021 affecting Signature management (app.codetwo.com) and Signature management (app.codetwo.com) and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2021, 08:11 PM UTC
We are currently experiencing temporary problems with accessing CodeTwo Email Signatures for Office 365 Admin Panel and Manage Signatures App, due to an outage of Microsoft Azure Active Directory service. Your emails processed by CodeTwo Email Signatures for Office 365 service are not affected in any way, and are delivered without interruptions. Signatures are added normally. Details of the incident may be found in M0244568 on the Microsoft 365 Admin Dashboard and on Twitter: https://twitter.com/MSFT365Status/status/1371546946263916545?s=20.
- identified Mar 15, 2021, 08:23 PM UTC
Microsoft identified an issue with a recent change to an authentication system. They're rolling back the update now. Details of the incident may be found in M0244568 on the Microsoft 365 Admin Dashboard and on Twitter: https://twitter.com/MSFT365Status/status/1371546946263916545?s=20. Mailflow is not affected. Signatures are added normally.
- monitoring Mar 15, 2021, 09:45 PM UTC
We're seeing first signs of recovery. Microsoft is currently rolling out a mitigation worldwide. Details of the incident may be found in M0244568 on the Microsoft 365 Admin Dashboard and on Twitter: https://twitter.com/MSFT365Status/status/1371546946263916545?s=20. Mailflow is not affected. Signatures are added normally.
- resolved Mar 15, 2021, 10:05 PM UTC
This incident has been resolved.