CodeTwo incident

Payment processing issues

Major Resolved View vendor source →

CodeTwo experienced a major incident on November 17, 2021 affecting Admin Panel (emailsignatures365.codetwo.com) and Admin Panel (emailsignatures365.codetwo.com) and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 01:17 AM UTC
Resolved
Nov 17, 2021, 05:37 AM UTC
Duration
4h 20m
Detected by Pingoru
Nov 17, 2021, 01:17 AM UTC

Affected components

Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)

Update timeline

  1. investigating Nov 17, 2021, 01:17 AM UTC

    Due to technical issues of our payment processing partner, Braintree (a PayPal company), some clients might be unable to purchase new subscriptions or edit existing ones. Automatic renewals of existing subscriptions are not affected. Braintree engineers are currently investigating this issue. You can learn more about the progress here: https://status.braintreepayments.com/ All CodeTwo services are operating normally.

  2. monitoring Nov 17, 2021, 03:13 AM UTC

    Braintree have implemented a fix and are monitoring the results. We can see the payments are now successfully processed.

  3. resolved Nov 17, 2021, 05:37 AM UTC

    This incident has been resolved.