CodeTwo incident
Email deliverability delays due to degraded performance of Exchange Online email pipeline
CodeTwo experienced a minor incident on June 21, 2022 affecting Mail flow and Mail flow and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 07:42 AM UTC
We are currently investigating this problem. Some messages cannot be sent from our service due to a degraded performance of a large number of Microsoft Exchange Online Protection servers. Our retry policies usually manage to successfully sent messages via different servers that are currently available, but it may take a few minutes for the messages to reach final recipients. Signatures are imprinted as normal. Next update will be provided in 30 minutes.
- identified Jun 21, 2022, 07:52 AM UTC
Microsoft has reported the following incidents in EAC: EX394347 - https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/EX394347 EX394348 - https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/EX394348 We are monitoring the problem. We can see that lots of messages are delivered successfully after a second try. Next update in 30 minutes.
- identified Jun 21, 2022, 08:06 AM UTC
We are seeing signs of recovery. Next update in 30 minutes.
- monitoring Jun 21, 2022, 08:36 AM UTC
The messages are currently delivered without delays. We will now monitor the services.
- monitoring Jun 21, 2022, 08:54 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 21, 2022, 09:54 AM UTC
This incident has been resolved.