CodeTwo incident

[Global] Users are unable to log in to Admin Panel due to Microsoft Azure B2C issues

Minor Resolved View vendor source →

CodeTwo experienced a minor incident on May 5, 2024 affecting Admin Panel (emailsignatures365.codetwo.com) and Admin Panel (emailsignatures365.codetwo.com) and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2024, 03:51 PM UTC
Resolved
May 05, 2024, 11:33 PM UTC
Duration
7h 41m
Detected by Pingoru
May 05, 2024, 03:51 PM UTC

Affected components

Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)

Update timeline

  1. investigating May 05, 2024, 03:51 PM UTC

    Microsoft Azure Active Directory B2C services are down for the second time today preventing users from signing in to CodeTwo Admin Panel (https://login.codetwo.com). We have received a notification from Azure Portal: [Microsoft] Engineers are investigating an alert for Azure Active Directory B2C in Europe. If you want to manage signature or autoresponder rules, just log in to CodeTwo from this website: https://app.codetwo.com. Apart from Admin Panel (https://login.codetwo.com), all other services are operational. Signatures are added as normal.

  2. identified May 05, 2024, 06:53 PM UTC

    Microsoft provided the following update about the problem: We have identified the root cause of this issue and we have a potential mitigation plan in-progress.

  3. resolved May 05, 2024, 11:33 PM UTC

    This incident has been resolved.