CodeTwo incident

[Global] CodeTwo Admin Panel availability issues

Minor Resolved View vendor source →

CodeTwo experienced a minor incident on February 26, 2025 affecting Admin Panel (emailsignatures365.codetwo.com) and Admin Panel (emailsignatures365.codetwo.com) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 11:49 AM UTC
Resolved
Feb 26, 2025, 12:16 PM UTC
Duration
26m
Detected by Pingoru
Feb 26, 2025, 11:49 AM UTC

Affected components

Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)Admin Panel (emailsignatures365.codetwo.com)

Update timeline

  1. investigating Feb 26, 2025, 11:49 AM UTC

    We are currently investigating an issue affecting the availability of the CodeTwo Admin Panel (emailsignatures365.codetwo.com) for some users across all regions. While some users may experience sign in difficulties, repeated attempts to sign in often succeed. All email signatures are being imprinted as usual. Signature editing remains accessible via app.codetwo.com. We appreciate your patience as we work to identify and resolve the issue.

  2. identified Feb 26, 2025, 12:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 26, 2025, 12:16 PM UTC

    The incident has been resolved. The root cause appeared to be a problem with Azure AD B2C. Restarting the affected services resolved the issue. We will be working with Microsoft to investigate the cause on their end, and to improve our preparedness for similar incidents in the future.