Codefresh Outage History

**Impact**: The issue affected customers on the CUSTOM plan **Detection** : Internal monitoring system **Root Cause**: Following the release of a new pricing model, a miscommunication between our systems caused the payment plan for some Custom plan accounts to reset to default. **Resolution**: Changes were reverted. Corrupted data was restored from the backup.

**Impact:** The marketing website for Codefresh, `https://codefresh.io/`was unavailable globally for around 6 hours. **Root Cause:** A configuration issue led to a traffic routing problem. Because of the nature of intermediary responses, the routing loop was not immediately diagnosed. **Resolution:** The routing configuration was restored. The site is now fully accessible. **Detection:** The issue was identified internally through monitoring and also reported by our team.

**Impact:** Following changes made during recent scheduled maintenance, some customers experienced slower load times in the Codefresh SAAS platform UI. Builds were unaffected. **Detection:** Our monitoring systems alerted us to unusual activity, and our team quickly initiated an investigation. Customer reports of slower performance further confirmed the issue, allowing us to prioritize and address it promptly. **Root Cause:** The traffic imbalance was due to a combination of technical configurations that resulted in uneven resource allocation across our zones immediately after the maintenance. This led to one zone handling a disproportionate amount of traffic, impacting website responsiveness for some users. **Resolution:** Our team implemented several measures to redistribute traffic evenly across all zones. These adjustments restored balanced performance, with monitoring systems ensuring stability.