Coda incident

Site-wide outage

Major Resolved View vendor source →

Coda experienced a major incident on April 26, 2018, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2018, 12:12 AM UTC
Resolved
Apr 26, 2018, 04:10 AM UTC
Duration
3h 57m
Detected by Pingoru
Apr 26, 2018, 12:12 AM UTC

Update timeline

  1. identified Apr 26, 2018, 12:12 AM UTC

    We have identified an issue affecting access to Coda and are working on fixing it as quickly as possible.

  2. monitoring Apr 26, 2018, 01:02 AM UTC

    We've applied a set of fixes and most of our services should have recovered now. We are doing some background maintenance tasks to fix the underlying issue and should be done soon.

  3. monitoring Apr 26, 2018, 02:27 AM UTC

    We are still experiencing intermittent issues that are sporadically preventing access to Coda. Please bear with us as we try to resolve these problems.

  4. monitoring Apr 26, 2018, 03:00 AM UTC

    We believe we've fixed the bug that was causing intermittent issues in accessing Coda so things are back to normal (mostly).

  5. resolved Apr 26, 2018, 04:10 AM UTC

    We've finished our emergency maintenance and everything should be back to normal. We apologize for any inconvenience you may have experienced. We've learned a lot from this and will use these learnings to improve our service reliability.