Coda incident

Attachment and image processing delays

Notice Resolved View vendor source →

Coda experienced a notice incident on December 10, 2024 affecting Scanii.com api.scanii.com and Scanii.com api-us1.scanii.com, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 07:28 AM UTC
Resolved
Dec 10, 2024, 01:05 PM UTC
Duration
5h 36m
Detected by Pingoru
Dec 10, 2024, 07:28 AM UTC

Affected components

Scanii.com api.scanii.comScanii.com api-us1.scanii.com

Update timeline

  1. identified Dec 10, 2024, 07:28 AM UTC

    We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc. Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.

  2. resolved Dec 12, 2024, 11:59 PM UTC

    This incident has been resolved.