Coda incident

Attachment and image processing delays

Major Resolved View vendor source →

Coda experienced a major incident on January 10, 2025 affecting Scanii.com api.scanii.com and Scanii.com api-us1.scanii.com, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 04:31 AM UTC
Resolved
Jan 10, 2025, 03:25 PM UTC
Duration
10h 53m
Detected by Pingoru
Jan 10, 2025, 04:31 AM UTC

Affected components

Scanii.com api.scanii.comScanii.com api-us1.scanii.com

Update timeline

  1. identified Jan 10, 2025, 04:31 AM UTC

    We are currently experiencing an outage that is preventing the scanning of attachments and images for viruses. This outage is causing a delay in processing images and attachments into the document. Any uploaded images and attachments have been stored on our servers successfully, but we are experiencing a delay in processing them to deem them safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.

  2. resolved Jan 10, 2025, 03:25 PM UTC

    This incident has been resolved.