Issues authenticating with GitHub

Update timeline

1. resolved Mar 11, 2026, 02:39 PM UTC

   Mar 11, 2026, 15:05 UTC Resolved - Mar 11, 2026, 14:51 UTC Identified - We have identified the likely cause of the authentication issues affecting the GitHub connector as the ongoing GitHub incident. We are seeing intermittent behaviour, with some login attempts succeeding, some failing with “Could not retrieve token to authenticate the account” or “Bad credentials,” and some succeeding on retry. We have also observed that clearing cookies or re-authenticating with GitHub may improve success in some cases. We are continuing to monitor the situation. Mar 11, 2026, 14:39 UTC Investigating - We are investigating an issue affecting authentication through the GitHub connector. Some users may be unable to log in or sign up and may see the message: “Could not retrieve token to authenticate the account.” We are actively working to identify the cause and will provide another update as soon as we have more information. This issue might be related with the ongoing GitHub incident https://www.githubstatus.com/incidents/zy1gjfc6x2z9.