Coalesce experienced a major incident on May 27, 2025 affecting API and Scheduler and 1 more component, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 12:41 PM UTC
We are investigating errors received when attempting to commit to git. We will update here as the investigation progresses with any additional information that may be uncovered.
- identified May 27, 2025, 02:07 PM UTC
We've identified the issue as only impacting Coalesce clients that utilize GitHub as their git provider. A fix has been created and is currently being tested internally. Once testing is successful a new version of the Coalesce application will be deployed to all production clusters and release notes will be publicly available.
- identified May 27, 2025, 03:10 PM UTC
Testing of the software fix is proceeding as expected. Additional updates will be posted here when we deploy the software fix to our production infrastructure.
- monitoring May 27, 2025, 06:10 PM UTC
A fix for this issue has passed testing successfully and was deployed to all Coalesce production clusters. Please refresh any browser sessions to realize the fix that is included in the latest version Coalesce v7.18.2. We continue to monitor this situation for approximately one (1) hour. If our logging remains clear we will mark this incident as resolved.
- resolved May 27, 2025, 07:27 PM UTC
We're confirming this issue is resolved and has not reoccured after we released the latest version of the Coalesce application.