Cluvio incident

Problems loading frontend due to CDN partial outage

Major Resolved View vendor source →

Cluvio experienced a major incident on February 1, 2018, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2018, 05:07 PM UTC
Resolved
Feb 01, 2018, 05:20 PM UTC
Duration
13m
Detected by Pingoru
Feb 01, 2018, 05:07 PM UTC

Update timeline

  1. monitoring Feb 01, 2018, 05:12 PM UTC

    Our CDN provider has a partial outage in progress, currently causing our web frontend to not load. Our backend API and query execution clusters are operating normally, so this outage only affects those who do not have Cluvio already open in their browser. Rendering PDF and images as part of dashboard schedules is also affected, dashboard schedules are sent without the PDF / images at the moment. We monitor the situation and will update as things progress.

  2. resolved Feb 01, 2018, 05:30 PM UTC

    The service is fully restored, apologies for the ~15 minutes downtime.