Cluvio incident

Web application frontend not loading for some users

Minor Resolved View vendor source →

Cluvio experienced a minor incident on March 7, 2018, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2018, 09:12 AM UTC
Resolved
Mar 07, 2018, 10:23 AM UTC
Duration
1h 10m
Detected by Pingoru
Mar 07, 2018, 09:12 AM UTC

Update timeline

  1. identified Mar 07, 2018, 09:12 AM UTC

    We are experiencing issues with our CDN provider, where for some users the frontend assets for the web application are not loading. We reported the issue and are monitoring the situation, will update as we know more.

  2. identified Mar 07, 2018, 09:17 AM UTC

    Some users are reporting very slow loading times, but ultimately the web application finishes loading (once the assets are loaded, you can use Cluvio without issues, as long as you navigate with regular links and avoid full page reloads)

  3. monitoring Mar 07, 2018, 09:36 AM UTC

    The situation seems to be almost back to normal for most users, we continue to monitor the situation as the CDN provider is finishing the resolution.

  4. resolved Mar 07, 2018, 11:03 AM UTC

    The CDN provider notified us that all the issues were resolved, we are back to normal operation.