Cluvio incident

Some Alert and Schedules emails are delayed or not being sent

Major Resolved View vendor source →

Cluvio experienced a major incident on July 24, 2019 affecting Cluvio Web Application (EU), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2019, 05:24 PM UTC
Resolved
Jul 24, 2019, 05:40 PM UTC
Duration
16m
Detected by Pingoru
Jul 24, 2019, 05:24 PM UTC

Affected components

Cluvio Web Application (EU)

Update timeline

  1. identified Jul 24, 2019, 05:24 PM UTC

    We identified a performance issue that is causing some small number of sql alerts and dashboards schedules to not be sent. We are deploying a fix, next update in ~ 20 minutes

  2. identified Jul 24, 2019, 05:40 PM UTC

    The bugfix was deployed and everything is back to working order, we apologise for the problems.

  3. resolved Jul 24, 2019, 05:40 PM UTC

    This incident has been resolved.