Cluvio incident

Increased error rate and latency

Major Resolved View vendor source →

Cluvio experienced a major incident on March 24, 2020 affecting Cluvio Web Application (EU) and Query Execution (EU) and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2020, 03:01 PM UTC
Resolved
Mar 24, 2020, 03:41 PM UTC
Duration
40m
Detected by Pingoru
Mar 24, 2020, 03:01 PM UTC

Affected components

Cluvio Web Application (EU)Query Execution (EU)REST API (EU)

Update timeline

  1. identified Mar 24, 2020, 03:01 PM UTC

    We are investigating an issue that causes increased error rate and latency for Cluvio dashboards.

  2. resolved Mar 24, 2020, 03:41 PM UTC

    We have resolved the issue with a primary database that was causing the performance degradation and the operation is back to normal. We will continue to monitor the situation, apologies for the issues.