Cluvio incident

Intermittent performance issues loading dashboards

Major Resolved View vendor source →

Cluvio experienced a major incident on April 30, 2020 affecting Cluvio Web Application (EU), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2020, 09:41 AM UTC
Resolved
Apr 30, 2020, 10:04 AM UTC
Duration
22m
Detected by Pingoru
Apr 30, 2020, 09:41 AM UTC

Affected components

Cluvio Web Application (EU)

Update timeline

  1. identified Apr 30, 2020, 09:41 AM UTC

    We are continuing to investigate performance issues loading and displaying dashboards.

  2. resolved Apr 30, 2020, 10:04 AM UTC

    The database issue has been now correctly identified and fully resolved. The performance should be back to normal for all customers. We will continue to monitor the situation, apologies for the issues.