Cluvio experienced a critical incident on July 28, 2020 affecting Cluvio Web Application (EU) and Query Execution (EU) and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Cluvio Web Application (EU)Query Execution (EU)REST API (EU)
Update timeline
- investigating Jul 28, 2020, 04:53 PM UTC
We are currently investigating server-side problems affecting the availability of Cluvio for most customers.
- identified Jul 28, 2020, 04:59 PM UTC
We identified the root cause of the issue in a database cluster and a fix is being applied, we expect the availability back to normal in the next 5-10 minutes.
- monitoring Jul 28, 2020, 05:05 PM UTC
The fix has been applied and performance is back to nominal for all customers. We will continue to closely monitor the systems.
- resolved Jul 28, 2020, 05:09 PM UTC
This incident has been resolved.