Cluvio incident

Investigating intermittent performance issues on Cluvio backend

Minor Resolved View vendor source →

Cluvio experienced a minor incident on September 4, 2020 affecting Cluvio Web Application (EU) and Query Execution (EU) and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2020, 03:40 PM UTC
Resolved
Sep 04, 2020, 06:30 PM UTC
Duration
2h 50m
Detected by Pingoru
Sep 04, 2020, 03:40 PM UTC

Affected components

Cluvio Web Application (EU)Query Execution (EU)REST API (EU)Emails for Sql Alerts and Dashboard Schedules (EU)

Update timeline

  1. investigating Sep 04, 2020, 04:06 PM UTC

    We are currently investigating intermittent performance issues with our main database cluster, affecting the performance of dashboards for most customers

  2. investigating Sep 04, 2020, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 04, 2020, 04:20 PM UTC

    We have identified the issue and a fix has been deployed, the performance should return to nominal in the next 10 minutes.

  4. monitoring Sep 04, 2020, 04:29 PM UTC

    Our monitoring shows performance has returned to nominal for all customers, we are continuing to monitor the situation.

  5. resolved Sep 04, 2020, 10:05 PM UTC

    This incident has been resolved.