Cluvio incident

Performance issues affecting most users

Critical Resolved View vendor source →

Cluvio experienced a critical incident on September 30, 2020 affecting Cluvio Web Application (EU) and Query Execution (EU) and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2020, 10:19 AM UTC
Resolved
Sep 30, 2020, 10:46 AM UTC
Duration
26m
Detected by Pingoru
Sep 30, 2020, 10:19 AM UTC

Affected components

Cluvio Web Application (EU)Query Execution (EU)REST API (EU)Emails for Sql Alerts and Dashboard Schedules (EU)

Update timeline

  1. investigating Sep 30, 2020, 10:19 AM UTC

    We are currently investigating performance issues that cause the Clvuio dashboards to not load for most users.

  2. identified Sep 30, 2020, 10:23 AM UTC

    The issue has been identified and a fix is currently being deployed.

  3. resolved Sep 30, 2020, 10:46 AM UTC

    The performance issues have been resolved. Apologies for the ~22 mins of availability issues!