Cluvio experienced a critical incident on September 30, 2020 affecting Cluvio Web Application (EU) and Query Execution (EU) and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Cluvio Web Application (EU)Query Execution (EU)REST API (EU)Emails for Sql Alerts and Dashboard Schedules (EU)
Update timeline
- investigating Sep 30, 2020, 12:07 PM UTC
We are investigating performance issues that reappeared.
- monitoring Sep 30, 2020, 12:31 PM UTC
A fix has been implemented and the performance is back to normal again, we will continue to investigate the root cause to avoid further service disruptions.
- resolved Sep 30, 2020, 03:22 PM UTC
This incident has been resolved.