Cluvio incident

Query queue processing is causing delays or internal errors for some customers.

Major Resolved View vendor source →

Cluvio experienced a major incident on February 18, 2021 affecting Query Execution (EU), lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 05:00 AM UTC
Resolved
Feb 18, 2021, 09:28 AM UTC
Duration
4h 28m
Detected by Pingoru
Feb 18, 2021, 05:00 AM UTC

Affected components

Query Execution (EU)

Update timeline

  1. investigating Feb 18, 2021, 09:38 AM UTC

    Query queue processing is causing delays or internal errors for some customers.

  2. resolved Feb 18, 2021, 09:40 AM UTC

    The query queue processing issues were identified and fixed, query execution now flows correctly again. Apologies for the issues!