Cluvio incident

Investigating an issue rendering dashboard PDF/Image

Major Resolved View vendor source →

Cluvio experienced a major incident on January 20, 2022 affecting Cluvio Web Application (EU) and Emails for Sql Alerts and Dashboard Schedules (EU), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2022, 02:02 PM UTC
Resolved
Jan 20, 2022, 02:43 PM UTC
Duration
41m
Detected by Pingoru
Jan 20, 2022, 02:02 PM UTC

Affected components

Cluvio Web Application (EU)Emails for Sql Alerts and Dashboard Schedules (EU)

Update timeline

  1. investigating Jan 20, 2022, 02:02 PM UTC

    We are currently investigating an issue causing rendering of dashboards as PDF or image to fail

  2. identified Jan 20, 2022, 02:27 PM UTC

    The root cause has been identified and a fix is being deployed.

  3. resolved Jan 20, 2022, 02:43 PM UTC

    The issue has been resolved and the PDF/Image rendering is working correctly again.