Clumio incident

US1 (portal.clumio.com) Backup and Restore failures due to degraded performance

Major Resolved View vendor source →

Clumio experienced a major incident on June 6, 2025 affecting AWS EC2 and AWS EBS and 1 more component, lasting 18h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2025, 12:00 PM UTC
Resolved
Jun 07, 2025, 06:38 AM UTC
Duration
18h 38m
Detected by Pingoru
Jun 06, 2025, 12:00 PM UTC

Affected components

AWS EC2AWS EBSAWS S3AWS RDSAWS DynamoDBAWS MS SQL on EC2M365 ExchangeM365 OneDriveM365 SharePoint

Update timeline

  1. investigating Jun 06, 2025, 12:00 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 06, 2025, 12:41 PM UTC

    The issue has been identified, and we are currently working on a fix.

  3. identified Jun 06, 2025, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 06, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 06, 2025, 09:14 PM UTC

    We are still in the process of recovering from the recent issue and are working diligently to stabilize services and ensure operations are fully restored.

  6. resolved Jun 07, 2025, 06:38 AM UTC

    This incident has been resolved.