Clumio incident

US1 (portal.clumio.com) - AWS S3: Delay observed in adding/modifying Clumio S3 Protection Group

Minor Resolved View vendor source →

Clumio experienced a minor incident on April 17, 2024 affecting AWS S3, lasting 14h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 05:52 PM UTC
Resolved
Apr 18, 2024, 08:32 AM UTC
Duration
14h 39m
Detected by Pingoru
Apr 17, 2024, 05:52 PM UTC

Affected components

AWS S3

Update timeline

  1. investigating Apr 17, 2024, 05:52 PM UTC

    We are currently investigating the issue. This issue is isolated to adding/modifying Clumio Protection Groups. Other components of the Clumio US1 Portal (portal.clumio.com) remain unaffected. Users might encounter following error message while adding/modifying S3 protection group. "Could not add buckets to Protection Group. Failed to add these buckets : ..."

  2. identified Apr 17, 2024, 08:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 18, 2024, 08:31 AM UTC

    A fix for this issue is now deployed. The issue stands fixed.

  4. resolved Apr 18, 2024, 08:32 AM UTC

    This incident has been resolved.