Clumio incident

US1 (portal.clumio.com) Backup failures due to degraded performance

Minor Resolved View vendor source →

Clumio experienced a minor incident on May 29, 2024 affecting AWS EC2 and AWS EBS and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 10:48 PM UTC
Resolved
May 31, 2024, 05:17 AM UTC
Duration
1d 6h
Detected by Pingoru
May 29, 2024, 10:48 PM UTC

Affected components

AWS EC2AWS EBSAWS MS SQL on EC2

Update timeline

  1. investigating May 29, 2024, 10:48 PM UTC

    We are currently investigating this issue.

  2. identified May 29, 2024, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 29, 2024, 11:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 30, 2024, 11:53 AM UTC

    We have identified further degradation in services. A fix has been identified and will be implemented shortly.

  5. identified May 30, 2024, 11:56 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 30, 2024, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 31, 2024, 05:17 AM UTC

    This incident has been resolved.