Clumio incident

Backup failures across data sources due to underlying Service Provider issues

Critical Resolved View vendor source →

Clumio experienced a critical incident on August 29, 2024 affecting AWS EC2 and AWS EBS and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 09:28 AM UTC
Resolved
Aug 29, 2024, 11:09 AM UTC
Duration
1h 40m
Detected by Pingoru
Aug 29, 2024, 09:28 AM UTC

Affected components

AWS EC2AWS EBSAWS S3AWS RDSAWS DynamoDBAWS MS SQL on EC2M365 ExchangeM365 OneDriveM365 SharePoint

Update timeline

  1. investigating Aug 29, 2024, 09:28 AM UTC

    We are currently investigating backup failures observed across data sources due to an underlying service provider issue.

  2. identified Aug 29, 2024, 10:06 AM UTC

    The issue has been identified at the service provider end.

  3. monitoring Aug 29, 2024, 10:33 AM UTC

    The underlying service provider issue is now resolved. We are currently monitoring the status of the tasks.

  4. resolved Aug 29, 2024, 11:09 AM UTC

    The incident is now resolved and backup tasks are completing successfully.