Clumio incident

US1 (portal.clumio.com) Backup failures due to degraded performance

Minor Resolved View vendor source →

Clumio experienced a minor incident on September 12, 2024 affecting AWS EC2 and AWS EBS and 1 more component, lasting 17h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 09:58 PM UTC
Resolved
Sep 13, 2024, 03:41 PM UTC
Duration
17h 42m
Detected by Pingoru
Sep 12, 2024, 09:58 PM UTC

Affected components

AWS EC2AWS EBSAWS S3AWS RDSAWS DynamoDBAWS MS SQL on EC2M365 ExchangeM365 SharePoint

Update timeline

  1. investigating Sep 12, 2024, 09:58 PM UTC

    We are currently investigating this issue.

  2. identified Sep 12, 2024, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2024, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2024, 03:41 PM UTC

    This incident has been resolved.