Clubhouse incident

Customers are having issues with linking Sentry issues to Shortcut Stories. We are investigating the root cause.

Minor Resolved View vendor source →

Clubhouse experienced a minor incident on October 21, 2024, lasting 10d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 03:57 PM UTC
Resolved
Nov 01, 2024, 02:55 PM UTC
Duration
10d 22h
Detected by Pingoru
Oct 21, 2024, 03:57 PM UTC

Update timeline

  1. investigating Oct 21, 2024, 03:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2024, 09:53 PM UTC

    We are experiencing an outage caused by an unannounced change to the Sentry API that is causing failures for customers who are do not have the legacy Projects feature enabled or have no projects. Our team continues to investigate the solution in conjunction with Sentry.

  3. monitoring Oct 23, 2024, 12:53 PM UTC

    Sentry has identified the issue on their side, and we believed that they addressed the issue. We are currently reaching out to customers who have experienced the issue and are monitoring the situation.

  4. resolved Nov 01, 2024, 02:55 PM UTC

    This incident has been resolved.