Cloudimage by Scaleflex experienced a major incident on October 13, 2021 affecting Image Transformation Infrastructure and Media Delivery CDN and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2021, 07:52 AM UTC
Dear Valued customers, Please be aware that one of our datacenters hosted by OVH is currently experiencing an outage. OVH Cloud Incident team has not communicated on the outage yet but we are seeing a slow recovery. You may experience some issue or slow response time as our infrastructure is balancing the workload to our other datacenters. We will keep you updated on the recovery. Regards, Scaleflex Incident Management team
- investigating Oct 13, 2021, 07:53 AM UTC
We are continuing to investigate this issue.
- resolved Oct 13, 2021, 08:46 AM UTC
Dear Valued Customers, Please be aware that we have completed the balancing on the workload on our multi-cloud infrastructure to mitigate the OVH DC outage impact. As per the information we received this morning, OVH planned an internal maintenance on their network which impacted and took down their entire and global delivery. We will continue to monitor the OVH DC outage closely but you should not experience further issue. Regards, Scaleflex Incident Management team