Cloudimage by Scaleflex experienced a major incident on February 27, 2023 affecting Image Transformation Infrastructure, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2023, 04:37 PM UTC
We are currently investigating this issue.
- investigating Feb 27, 2023, 04:40 PM UTC
Dear Customers, Please be advised that we've detected a network issue that randomly affects our services. Our Infrastructure team is currently conducting an investigation, and an update will come shortly. We regret any inconvenience this may have caused. Regards, Scaleflex Incident Management team
- investigating Feb 27, 2023, 04:41 PM UTC
We are continuing to investigate this issue.
- identified Feb 27, 2023, 05:52 PM UTC
Dear Customers, Please be advised that we've identifed the root cause of the network issue which is randomly affects our services. Our Infrastructure team is implementing the fix, and an update will come shortly. We regret any inconvenience this may have caused. Regards, Scaleflex Incident Management team
- monitoring Feb 27, 2023, 07:38 PM UTC
Dear Customers, Please be advised that we've identifed the root cause of the network issue which is randomly affects our services. Our Infrastructure team implemented a fix earlier, and the situation is getting back to normal. We are now moving to monitoring mode until we are satisfied with the situation. We regret any inconvenience this may have caused. Regards, Scaleflex Incident Management team
- resolved Feb 27, 2023, 08:47 PM UTC
Dear Customers, Please be advised that we've identifed the root cause of the network issue which is randomly affects our services. Our Infrastructure team implemented a fix and we were cautious in our statement while monitoring the network. All services have been back to normal for a couple of hours or more. We regret any inconvenience this may have caused. Regards, Scaleflex Incident Management team