Cloudfanatic incident

Some customers are not receiving emails from our systems

Minor Resolved View vendor source →

Cloudfanatic experienced a minor incident on July 16, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2023, 12:47 PM UTC
Resolved
Jul 16, 2023, 12:47 PM UTC
Duration
—
Detected by Pingoru
Jul 16, 2023, 12:47 PM UTC

Update timeline

  1. resolved Jul 16, 2023, 12:47 PM UTC

    Type: Incident Duration: 4 days, 2 hours and 50 minutes Affected Components: Email Services Jul 20, 15:37:50 GMT+0 - Resolved - Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team. Jul 16, 12:47:46 GMT+0 - Investigating - Our Engineering team is currently investigating an issue with emails not being delivered to some customers including invoice reminders, ticket responses, new orders. We apologize for the inconvenience and will share an update once we have more information.