Cloudfanatic incident

Some customers are not receiving emails from our systems

Minor Resolved View vendor source →

Cloudfanatic experienced a minor incident on July 16, 2023, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2023, 12:47 PM UTC
Resolved
Jul 20, 2023, 03:37 PM UTC
Duration
4d 2h
Detected by Pingoru
Jul 16, 2023, 12:47 PM UTC

Update timeline

  1. investigating Jul 16, 2023, 12:47 PM UTC

    Our Engineering team is currently investigating an issue with emails not being delivered to some customers including invoice reminders, ticket responses, new orders. We apologize for the inconvenience and will share an update once we have more information..

  2. resolved Jul 20, 2023, 03:37 PM UTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team..