Cloudfanatic incident

Routing issue causing connection interruptions in Chicago DC

Minor Resolved View vendor source →

Cloudfanatic experienced a minor incident on November 26, 2023, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2023, 03:03 PM UTC
Resolved
Nov 26, 2023, 07:36 PM UTC
Duration
4h 32m
Detected by Pingoru
Nov 26, 2023, 03:03 PM UTC

Update timeline

  1. investigating Nov 26, 2023, 03:03 PM UTC

    Our Engineering team is currently investigating an issue with some of our upstream internet providers which is causing packet loss or complete loss of connection. We apologize for the inconvenience and will share an update once we have more information..

  2. identified Nov 26, 2023, 04:38 PM UTC

    The issue has been identified and fix is being implemented..

  3. resolved Nov 26, 2023, 07:36 PM UTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team..