Cloudera incident

CDP landing page is not working. SSO continues to work.

Minor Resolved View vendor source →

Cloudera experienced a minor incident on May 31, 2023 affecting Cloudera Management Console, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2023, 08:35 AM UTC
Resolved
May 31, 2023, 12:45 PM UTC
Duration
4h 10m
Detected by Pingoru
May 31, 2023, 08:35 AM UTC

Affected components

Cloudera Management Console

Update timeline

  1. investigating May 31, 2023, 08:35 AM UTC

    We are currently investigating a potential issue with CDP landing page https://cdp.cloudera.com. Customers accessing this page directly would not be to access the CDP Management Console. Customers using SSO continue to work without any disruption. In case you are affected please reach out to Cloudera Support for further assistance. Note: https://console.cdp.cloudera.com/#/ is working as expected and customers can continue to use it

  2. identified May 31, 2023, 10:08 AM UTC

    Issue identified and a fix is in progress.

  3. identified May 31, 2023, 10:25 AM UTC

    Note: https://console.cdp.cloudera.com/#/ is working as expected and customers can continue to use it.

  4. monitoring May 31, 2023, 12:33 PM UTC

    Fix deployed. Service is currently being monitored.

  5. resolved May 31, 2023, 02:36 PM UTC

    CDP landing page is working now. The issue has been resolved.

  6. postmortem Jun 13, 2023, 04:23 AM UTC

    On May/31/2023 between 8:35 UTC to 12:33 UTC, one of the landing points for CDP Public Cloud[ https://cdp.cloudera.com/](https://cdp.cloudera.com/) was not available. The team was notified about this incident immediately. On investigation it was found that a configuration change was rolled out. This incident was resolved by performing a rollback of the change. Please do note only the landing point was impacted and all other services were operating normally during this time. Also the other landing points [https://console.cdp.cloudera.com/](https://console.cdp.cloudera.com/),[ https://console.us-west-1.cdp.cloudera.com](https://console.us-west-1.cdp.cloudera.com) were still available. As a mitigation item the team is working on adding additional monitoring for all the public facing landing points and also adding test cases to detect these scenarios in the pre-production environments.