Cloudera incident
Management console is impacted at the control plane for US West
Cloudera experienced a minor incident on April 17, 2024 affecting Cloudera Management Console, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2024, 12:10 PM UTC
Current Status: We are currently investigating a potential issue with Management Console. We will have an update within 60 mins. Customer Experience: Customer may observe issues when accessing control plane for US West. Incident Start time:12:03 UTC April 17th, 2024
- monitoring Apr 17, 2024, 12:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2024, 12:36 PM UTC
Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: Customer may observe issues when accessing control plane for US West. Incident Start time: 12:03 UTC April 17th, 2024 Incident End time: 12:17 UTC April 17th, 2024
- postmortem Apr 25, 2024, 03:14 PM UTC
On April 17, 2024, Our Datalake Services were unable to connect to the Control Plane. Further investigation revealed that a new promotion impacted the ability to process incoming requests, from our Data Lake & Data Hub services. As a part of the mitigation process, our services were scaled up to handle the incoming load. We have introduced additional checks and taken appropriate measures to avoid such instances in the future. We sincerely apologise for any inconvenience this service disruption may have caused. We remain committed to delivering a reliable and robust platform and appreciate your understanding.