Cloudera incident

Users unable to login to CDP Public Cloud console

Notice Resolved View vendor source →

Cloudera experienced a notice incident on July 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 09:05 PM UTC
Resolved
Jul 13, 2024, 02:00 AM UTC
Duration
—
Detected by Pingoru
Jul 16, 2024, 09:05 PM UTC

Update timeline

  1. resolved Jul 16, 2024, 09:05 PM UTC

    Current Status: Our teams have successfully deployed a fix for the issue and confirmed that the issue has been resolved. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: During this window customers who tried accessing their CDP Console using CSSO credentials were impacted

  2. postmortem Jul 23, 2024, 02:52 PM UTC

    On 13th July 2024, Cloudera SSO logins to the CDP Public Cloud Console was affected due to the expiration of an internal certificate on our customer portal. The issue was rectified through the installation of new certificates. In response, we have instituted preemptive measures and refined our internal protocols to proactively manage similar incidents in the future. We apologise for any inconvenience this may have caused and remain committed to implementing all necessary measures to prevent the reoccurrence of such issues.