Cloudera incident
Cloudera Single sign-on (CSSO) login interruption
Cloudera experienced a major incident on November 15, 2024 affecting Cloudera SSO, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2024, 12:41 PM UTC
Due to a recent disruption in Salesforce services, customers who use Cloudera Single Sign-On (CSSO) for accessing their Public Cloud Management console may experience login issues. Customers utilizing their own Identity Providers (IDPs) for Single Sign-On will not be affected by this service interruption. We appreciate your understanding and patience as we work through this matter. If you have any questions or need assistance, please do not hesitate to reach out to our support team at US: 1-866-809-4659 / International: 1-650-425-9421 Thank you for your continued support.
- resolved Nov 15, 2024, 04:01 PM UTC
Our teams confirmed that our Cloudera Single Sign-on (CSSO) is now stable and operational. We apologize for any inconvenience this may have caused. If you are still experiencing issues or have any questions please raise a support case with us. Thank you for your continued support.