Authentication Issues while accessing workload URLs on the US Control Plane region

Update timeline

1. resolved Jan 13, 2025, 03:08 PM UTC

   Current Status: Our teams have identified an issue effecting the authentication services while accessing workload URLs on the US Control Plane region. While a majority of the authentication request were working as expected, a small percentage of requests were impacted. The issue has been addressed and our teams are continuing to monitor it closely. If you are still experiencing issues or have any questions please raise a support case with us. A root cause analysis (RCA) will be published within seven business days. Customer Experience: During this outage customers may have experiences issues while accessing workload URLs on the US Control Plane region.

2. postmortem Jan 23, 2025, 02:58 PM UTC

   On Jan 9th, Cloudera implemented a planned system change, affecting how customers accessed their CDP workloads URL's. This change inadvertently caused issues for customers who accessed their CDP workloads URL's before authenticating. Specifically, customers who had their identity provider \(IDP\) configured to expect a certain URL were experiencing authentication failures. This affected customers who initiated the authentication process from the service provider's side. Cloudera promptly rolled back the system change, restoring normal access to CDP workload URLs. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your understanding and patience during this resolution.