CloudBees incident

Problem with Support Site Sign In - Workaround Available

Minor Resolved View vendor source →

CloudBees experienced a minor incident on October 21, 2019 affecting Zendesk, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2019, 04:29 PM UTC
Resolved
Oct 21, 2019, 05:36 PM UTC
Duration
1h 7m
Detected by Pingoru
Oct 21, 2019, 04:29 PM UTC

Affected components

Zendesk

Update timeline

  1. investigating Oct 21, 2019, 04:29 PM UTC

    If you are having trouble logging into the support site, please try going to support.cloudbees.com and clicking on 'My Activities'. This will get you logged in correctly. You can also email [email protected] or click on links from existing cases. We are working to fix the issues related to the 'Sign In' button

  2. investigating Oct 21, 2019, 04:30 PM UTC

    If you are having trouble logging into the support site, please try going to support.cloudbees.com and clicking on 'My Activities'. This will get you logged in correctly. You can also email [email protected] or click on links from existing cases. We are working to fix the issues related to the 'Sign In' button

  3. resolved Oct 21, 2019, 05:36 PM UTC

    The "Sign Up" button on support.cloudbees.com now works as expected.