CloudBees experienced a minor incident on September 8, 2020, lasting 9h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 08, 2020, 03:22 PM UTC
Existing SAML users can login, however re-linking your SAML user and new SAML user invites are currently not working.
- resolved Sep 09, 2020, 01:20 AM UTC
We are closing this incident as the nature of the limitation has been identified. We will post an updated note when the system limitation is resolved (this is a high priority issue with multiple engineers working to resolve the issue). Until that time, please deactivate SAML restricted mode and create a new user on your account to maintain access. If you have any questions or concerns - please contact us via https://support.cloudbees.com