CloudBees incident

Feature Flags dashboard login not working as expected

Minor Resolved View vendor source →

CloudBees experienced a minor incident on September 14, 2020, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2020, 08:58 AM UTC
Resolved
Sep 14, 2020, 10:15 AM UTC
Duration
1h 17m
Detected by Pingoru
Sep 14, 2020, 08:58 AM UTC

Update timeline

  1. investigating Sep 14, 2020, 08:58 AM UTC

    some users reports issues with login in to the Feature Flags dashboard, we are investigating

  2. resolved Sep 14, 2020, 10:15 AM UTC

    Root cause identified - there was an issue of case sensitive emails, only one customer impacted and simple workaround was identified and verified to be working (use lower case letters in sign-in) . We are working to release a bug fix to solve the root issue.