CloudBees incident

Major provider outage

Critical Resolved View vendor source →

CloudBees experienced a critical incident on December 15, 2021 affecting Auth0 Authentication API and Authentication and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 03:47 PM UTC
Resolved
Dec 15, 2021, 04:19 PM UTC
Duration
31m
Detected by Pingoru
Dec 15, 2021, 03:47 PM UTC

Affected components

Auth0 Authentication APIAuthenticationAuth0 Authentication APIAuth0 Authentication API

Update timeline

  1. investigating Dec 15, 2021, 03:47 PM UTC

    There has been a provider outage and we're investigating right now. Currently our authentication service is down, affecting the web interface for most of our products.

  2. investigating Dec 15, 2021, 03:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 15, 2021, 04:05 PM UTC

    Issue caused by major providers outage

  4. monitoring Dec 15, 2021, 04:13 PM UTC

    Now monitoring major providers status

  5. resolved Dec 15, 2021, 04:19 PM UTC

    This incident has been resolved.