CloudBees incident

Email-verification page having issues with re-send email button

Minor Resolved View vendor source →

CloudBees experienced a minor incident on July 20, 2022 affecting Authentication, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2022, 04:54 PM UTC
Resolved
Jul 20, 2022, 07:19 PM UTC
Duration
2h 25m
Detected by Pingoru
Jul 20, 2022, 04:54 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Jul 20, 2022, 04:54 PM UTC

    We've found out that re-sending the email via the button in email-verify page is continuously throwing an error, impacting new users signing up who click it. We've identified the root cause and rolling out a fix.

  2. resolved Jul 20, 2022, 07:19 PM UTC

    Fix for the root cause has been rolled out to production. Email verification is working for all users again.