CloudBees experienced a major incident on November 11, 2022 affecting Zendesk and app.cloudbees.com, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Zendeskapp.cloudbees.com
Update timeline
- investigating Nov 11, 2022, 01:48 PM UTC
We have noticed sporadic failures in user login to our website app.cloudbees.com and Zendesk. Other apps such as app.rollout.io do not seem affected, but we're determining the extent of this issue.
- investigating Nov 11, 2022, 01:53 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 11, 2022, 02:39 PM UTC
We have identified the source of the issue and resolved it. User login is back to stable behavior, and currently monitoring before closing the incident.
- resolved Nov 11, 2022, 02:52 PM UTC
All systems healthy again, and this incident is now resolved.